Borivoje Ivančević

@heavyleopard424900

Borivoje aus Opovo, liebt lokale Cafés entdecken, Street-Fotografie, immer bereit für neue Kontakte.

Opovo, Serbia Joined Jan 2026

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Borivoje Ivančević

@heavyleopard424900 · Jan 12, 2026

Help with Microsoft Authenticator

I have a Microsoft 365 Business plan for which I am a sole member/administrator.
I had the email account and Microsoft Authenticator app setup on an Android phone that completely broke a couple of days ago. I've replaced it with a new one (Pixel 9a), however I'm having difficultly setting up Microsoft Authenticator on it and get thrown into a verification loop.
1. Basically, I can't setup the email on the new device, because Outlook is asking to confirm a code in the Authenticator App.
2. Ok, I install Microsoft Authenticator, and try to connect it to my business account. To setup the account on the app, I have to verify the account - the options to do so are:
\-Approve a request on my Microsoft Authenticator app.
\-A verification code, again only displayed in the Microsoft Authenticator app
Since I can't setup the account in the first place, I have no way of getting a request or verification code.
Attempting to sign into the Admin Center online again is only offering verification through the app.
I can still access the email account via Outlook on my desktop, but don't seem to have a way into Admin Center.
Any guidance or advice is appreciated to get it resolved. Thank you.

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