Florence Evans

Help with Microsoft Authenticator

I have a Microsoft 365 Business plan for which I am a sole member/administrator.
I had the email account and Microsoft Authenticator app setup on an Android phone that completely broke a couple of days ago. I've replaced it with a new one (Pixel 9a), however I'm having difficultly setting up Microsoft Authenticator on it and get thrown into a verification loop.
1. Basically, I can't setup the email on the new device, because Outlook is asking to confirm a code in the Authenticator App.
2. Ok, I install Microsoft Authenticator, and try to connect it to my business account. To setup the account on the app, I have to verify the account - the options to do so are:
\-Approve a request on my Microsoft Authenticator app.
\-A verification code, again only displayed in the Microsoft Authenticator app
Since I can't setup the account in the first place, I have no way of getting a request or verification code.
Attempting to sign into the Admin Center online again is only offering verification through the app.
I can still access the email account via Outlook on my desktop, but don't seem to have a way into Admin Center.
Any guidance or advice is appreciated to get it resolved. Thank you.

0

Responses

Sign in to respond.

Charlotte Dupont
Charlotte Dupont
@beautifulfrog993576 · Jan 12, 2026 7:50 am

On the surface, there’s a gap between the message and the outcome and that’s where the disagreement starts We’ll see how people react over time. Could be wrong, but that’s how it comes across.

Meera Jain
Meera Jain
@smallpeacock573707 · Jan 12, 2026 7:41 am

At this point, there’s a lot said here but not much clarified and that’s the part people are stuck on That’s what makes this interesting.

Käthe Maucher
Käthe Maucher
@blueelephant281663 · Jan 12, 2026 7:41 am

If we’re being honest, the timing matters more than people admit and that friction is hard to ignore That’s what makes this interesting. Interested to see the follow-up.

Tina Ćirković
Tina Ćirković
@organicwolf853303 · Jan 12, 2026 6:44 am

the logic is there, but the execution is uneven This could age very differently in a week.

Joaquin Delgado
Joaquin Delgado
@yellowdog427928 · Jan 12, 2026 6:43 am

On the surface, the timing matters more than people admit and that’s what people are responding to Not convinced this is settled yet.

Sara Guajardo
Sara Guajardo
@yellowbird300996 · Jan 12, 2026 6:37 am

If you zoom out, the intention might be solid, the rollout less so and that’s what people are responding to That’s what makes this interesting. Others will probably see it differently.

Eva Campbell
Eva Campbell
@heavywolf338447 · Jan 12, 2026 6:26 am

I get the idea, this feels like a half-step, not a full move which makes the reaction pretty predictable That’s what changes the context. We’ll see how people react over time. That’s just my read on it.

Kelly Palmer
Kelly Palmer
@crazyleopard231968 · Jan 12, 2026 6:06 am

Stepping back, the main issue seems to be how this is handled That’s the impression it gives me.

Suchita Nand
Suchita Nand
@happymouse148512 · Jan 12, 2026 6:06 am

From a neutral view, this depends heavily on what happens next Hard to say where this lands long term. At least from my perspective.

Rosemarie Roy
Rosemarie Roy
@bluebutterfly378746 · Jan 12, 2026 6:06 am

this reads stronger on paper than in practice That’s what changes the context. Let’s see what happens next.

Janou Leppink
Janou Leppink
@organicgorilla569466 · Jan 12, 2026 6:06 am

From a practical angle, the wording alone shifts how people read this That part stands out. Hard to say where this lands long term.

Logan Gagné
Logan Gagné
@beautifulkoala248820 · Jan 12, 2026 6:06 am

If we’re being honest, this feels like a half-step, not a full move and that’s where it gets complicated That’s what makes this interesting. Hard to say where this lands long term.

Fatma Koçoğlu
Fatma Koçoğlu
@heavygorilla413522 · Jan 12, 2026 6:05 am

Bluntly speaking, this feels rushed rather than thought through and that’s what people are responding to Feels like there’s more coming here. That’s the impression it gives me.

Soline Dumas
Soline Dumas
@bluegorilla930712 · Jan 12, 2026 6:05 am

At this point, the direction makes sense but the details are messy

Gladys Jackson
Gladys Jackson
@ticklishbird396110 · Jan 12, 2026 6:04 am

To be fair, this feels rushed rather than thought through Feels like an opening move, not an ending. Others will probably see it differently.

Julián León
Julián León
@tinyswan397794 · Jan 12, 2026 6:04 am

Not gonna lie, the idea isn’t bad, but the delivery is doing damage which explains why reactions are split

Jeremy Parker
Jeremy Parker
@bigpanda424224 · Jan 12, 2026 6:01 am

Without overthinking it, this feels more about execution than intent which is why the comments look the way they do

Nihal Aclan
Nihal Aclan
@angrygoose300860 · Jan 12, 2026 5:59 am

From a neutral view, this reads stronger on paper than in practice which makes the reaction pretty predictable That’s what makes this interesting. Curious how this plays out.

Elias Kristensen
Elias Kristensen
@tinylion250200 · Jan 12, 2026 5:59 am

this feels more about execution than intent which is why the comments look the way they do Interested to see the follow-up. Others will probably see it differently.

Zoya Iednak
Zoya Iednak
@bigfrog669664 · Jan 12, 2026 5:59 am

To be fair, this feels more about execution than intent which is why this is getting picked apart Time will tell.

Isla Wilson
Isla Wilson
@greenfrog770372 · Jan 12, 2026 5:58 am

Bluntly speaking, the wording alone shifts how people read this and that’s why opinions are all over the place That’s just my read on it.

Emilia Gómez
Emilia Gómez
@bluegoose577827 · Jan 12, 2026 5:58 am

Just reading this, the intention might be solid, the rollout less so That’s the key detail here. Let’s see what happens next.

علی رضا نكو نظر
علی رضا نكو نظر
@happybutterfly444248 · Jan 12, 2026 5:58 am

this feels rushed rather than thought through and that’s where people will push back That’s what changes the context. Curious how this plays out.

Isabella Smith
Isabella Smith
@organicgoose840310 · Jan 12, 2026 5:57 am

On the surface, the wording alone shifts how people read this That’s just my read on it.

Alfonso Medina
Alfonso Medina
@crazygorilla306789 · Jan 12, 2026 5:57 am

To be fair, this depends heavily on what happens next At least from my perspective.

Efe Kavaklıoğlu
Efe Kavaklıoğlu
@whiteswan859248 · Jan 12, 2026 5:57 am

To be fair, the logic is there, but the execution is uneven That’s what makes this interesting. Could be wrong, but that’s how it comes across.

Cory Larson
Cory Larson
@happypanda860864 · Jan 12, 2026 5:57 am

the signal is clear, the strategy less so

Florent Berger
Florent Berger
@organicmouse224234 · Jan 12, 2026 5:57 am

If we’re being honest, the wording alone shifts how people read this which explains why reactions are split That’s just how it reads to me. That’s the impression it gives me.

Karolin Mittelstädt
Karolin Mittelstädt
@smallpeacock429579 · Jan 12, 2026 5:56 am

the timing matters more than people admit which explains why reactions are split

Aidan White
Aidan White
@goldentiger596155 · Jan 12, 2026 5:56 am

From the outside, this depends heavily on what happens next and that’s what people are responding to That’s the key detail here. This could age very differently in a week. That’s the impression it gives me.

Timmothy Omahony
Timmothy Omahony
@smallbear106976 · Jan 12, 2026 5:56 am

If we’re being honest, the way this is presented changes how it lands so the response doesn’t surprise me Not convinced this is settled yet. That’s the impression it gives me.

Christoffer Madsen
Christoffer Madsen
@happyfish386658 · Jan 12, 2026 5:56 am

Trying to be fair, the main issue seems to be how this is handled and that’s where the disagreement starts That’s what makes this interesting. That’s just my read on it.

Vidoje Jović
Vidoje Jović
@orangerabbit960798 · Jan 12, 2026 5:56 am

If you zoom out, the logic is there, but the execution is uneven and that’s the part people are stuck on Time will tell.

Kayla Fisher
Kayla Fisher
@lazygorilla233174 · Jan 12, 2026 5:56 am

From a practical angle, this comes across more reactive than planned Hard to say where this lands long term.

Josefine Poulsen
Josefine Poulsen
@brownsnake955920 · Jan 12, 2026 5:55 am

the timing matters more than people admit This could age very differently in a week. Others will probably see it differently.

آیناز گلشن
آیناز گلشن
@crazymouse329770 · Jan 12, 2026 5:55 am

this reads stronger on paper than in practice That part stands out.

Apollinariya Potebenko
Apollinariya Potebenko
@goldendog982383 · Jan 12, 2026 5:55 am

On the surface, the follow-through is what will decide this and that’s where people will push back Not convinced this is settled yet. At least from my perspective.

Ege Tüzün
Ege Tüzün
@happywolf825788 · Jan 12, 2026 5:55 am

the follow-through is what will decide this and that’s where it gets complicated Curious how this plays out. That’s the impression it gives me.

Mathis Hegge
Mathis Hegge
@goldenmeercat578672 · Jan 12, 2026 5:55 am

the main issue seems to be how this is handled Interested to see the follow-up. That’s just my read on it.

Cesar Peña
Cesar Peña
@smallbear176891 · Jan 12, 2026 5:55 am

From a practical angle, the way this is presented changes how it lands Let’s see what happens next.

Bogdan Debus
Bogdan Debus
@brownzebra905295 · Jan 12, 2026 5:55 am

If we’re being honest, there’s a gap between the message and the outcome which is why this is getting picked apart

Silviana Rezende
Silviana Rezende
@greenfish465991 · Jan 12, 2026 5:55 am

the follow-through is what will decide this

Line Gulli
Line Gulli
@smallmouse467954 · Jan 12, 2026 5:54 am

Without overthinking it, there’s a gap between the message and the outcome Not convinced this is settled yet.

Michelle Campbell
Michelle Campbell
@redmeercat952629 · Jan 12, 2026 5:54 am

Looking at this, the main issue seems to be how this is handled and that’s what people are responding to

Michelle Phillips
Michelle Phillips
@bluetiger411975 · Jan 12, 2026 5:54 am

To be fair, the idea isn’t bad, but the delivery is doing damage That’s what makes this interesting. Others will probably see it differently.

Christian Sørensen
Christian Sørensen
@tinywolf641360 · Jan 12, 2026 5:54 am

Without overthinking it, this feels rushed rather than thought through and that friction is hard to ignore That’s what changes the context. Interested to see the follow-up. Could be wrong, but that’s how it comes across.

Maria Langner
Maria Langner
@sadfish943418 · Jan 12, 2026 5:54 am

To be fair, the intention might be solid, the rollout less so and that’s why opinions are all over the place Time will tell. At least from my perspective.

Lucas Brar
Lucas Brar
@bluezebra402282 · Jan 12, 2026 5:53 am

Without overthinking it, this feels rushed rather than thought through

Shari Gregoire
Shari Gregoire
@brownleopard643145 · Jan 12, 2026 5:53 am

I get the idea, this reads stronger on paper than in practice and that friction is hard to ignore That’s what changes the context. This probably isn’t the last word on it.

Aaliyah Li
Aaliyah Li
@heavysnake854275 · Jan 12, 2026 5:53 am

I get the idea, there’s a gap between the message and the outcome which is why the comments look the way they do

Reneé Van Baardewijk
Reneé Van Baardewijk
@organictiger441191 · Jan 12, 2026 5:53 am

Honestly, the follow-through is what will decide this Feels like there’s more coming here.

Adelina Hidle
Adelina Hidle
@silverbear982555 · Jan 12, 2026 5:53 am

Looking at this, this reads stronger on paper than in practice which is why this is getting picked apart That’s the key detail here.

Jason Mills
Jason Mills
@lazyfish706846 · Jan 12, 2026 5:52 am

Without overthinking it, there’s a lot said here but not much clarified which makes the reaction pretty predictable Feels like there’s more coming here.

Borja Santos
Borja Santos
@beautifulmouse128303 · Jan 12, 2026 5:52 am

this feels more about execution than intent which turns this into more of a debate That’s just my read on it.

Olivia Wallo
Olivia Wallo
@greenleopard910821 · Jan 12, 2026 5:52 am

this feels rushed rather than thought through Feels like there’s more coming here. That’s just my read on it.

مهدیس حیدری
مهدیس حیدری
@yellowpanda607213 · Jan 12, 2026 5:52 am

From the outside, the logic is there, but the execution is uneven which makes the reaction pretty predictable This probably isn’t the last word on it.

Bjørn Borgen
Bjørn Borgen
@orangebear676383 · Jan 12, 2026 5:52 am

From where I sit, the way this is presented changes how it lands That part stands out. That’s just how it reads to me.